Terms of Service

1. About Shirli's Bakhuis

Shirli's Bakhuis is a South African home bakery offering homemade baked goods including rusks, cakes and other baked products.

Products may be available for courier delivery, collection, or both depending on the product and location.

2. Products

We make reasonable efforts to display our products accurately.

Because many products are handmade, there may be natural differences between individual products, including variations in:

• Colour
• Shape
• Size
• Appearance
• Texture
• Packaging

Product photographs are for illustrative purposes and your order may not look exactly identical to a photograph shown on the website.

These natural variations are not necessarily defects.

3. Product Availability

All products are subject to availability.

Submitting an order does not guarantee availability.

If we are unable to fulfil an order after payment has been made, we will contact you and arrange an appropriate solution, which may include a refund.

4. Prices

All prices are displayed in South African Rand (ZAR) unless stated otherwise.

Prices may be changed from time to time.

The price applicable to your order will be the price displayed and confirmed during checkout at the time the order is placed, subject to correction of obvious errors where permitted by law.

Delivery fees are shown separately where applicable.

5. Orders

When placing an order, you agree to provide accurate and complete information.

This includes your:

• Name
• Contact information
• Delivery address where applicable
• Delivery or collection selection
• Any delivery instructions

You are responsible for checking your order information before completing payment.

After an order is submitted, we may send you an order confirmation by email.

An order number or automated confirmation does not prevent us from contacting you if there is an availability, pricing, payment, delivery or other genuine problem with the order.

6. Payments

Online payments are processed through Yoco.

An order is considered paid only once we receive successful payment confirmation from the payment provider.

We do not directly collect or store complete payment-card details.

If a payment fails, is cancelled or cannot be verified, the order may remain unpaid and will not necessarily be prepared or dispatched.

7. Collection

Where collection is available and selected during checkout, no courier delivery will be arranged.

Collection instructions will be provided or confirmed where necessary.

Customers are responsible for collecting their orders at the agreed location and within the agreed time or collection arrangement.

8. Courier Delivery

Where courier delivery is selected, a delivery fee will be added to the order.

Delivery options and fees are displayed during checkout.

Courier charges may depend on factors such as:

• Parcel weight
• Delivery method
• Delivery destination

Courier delivery times are estimates and may be affected by circumstances outside the direct control of Shirli's Bakhuis, including courier delays, weather, operational disruptions or incorrect delivery information.

We will make reasonable efforts to assist with genuine delivery problems.

9. Delivery Information

You are responsible for providing a correct and complete delivery address and contact number.

If an order cannot be delivered because incorrect or incomplete information was supplied, additional delivery charges may apply if the parcel needs to be sent again.

Responsibility for a parcel will be handled in accordance with applicable consumer law and the circumstances of the delivery.

10. Food Products and Storage

Our baked goods are food products.

Customers are responsible for following any storage, handling or consumption instructions supplied with the product.

Once delivered or collected, products should be stored appropriately to maintain their quality and freshness.

11. Allergens

Our products may contain or come into contact with common allergens, including ingredients such as:

• Wheat or gluten
• Milk or dairy
• Eggs
• Nuts
• Peanuts
• Soy
• Other allergens commonly found in baking environments

If you have a serious food allergy or dietary requirement, please contact us before placing your order.

Although care may be taken during preparation, products are prepared in an environment where multiple ingredients may be handled and we cannot guarantee the complete absence of traces of allergens unless expressly stated for a particular product.

12. Cancellations

Because many of our products are food items that may be prepared specifically for an order, cancellation may not always be possible once preparation has started.

If you wish to cancel an order, contact us as soon as possible.

Any cancellation or refund will be considered according to:

• Whether preparation has started
• Whether the order has already been dispatched
• The nature of the product
• Applicable South African consumer law

Nothing in this clause removes any statutory cancellation right that applies to your particular transaction.

13. Returns and Refunds

Due to the nature of food and perishable products, products generally cannot be returned simply because you changed your mind after they have been delivered or collected where the law permits such a restriction.

However, this does not affect your rights where goods are:

• Defective
• Unsafe
• Damaged
• Incorrect
• Not reasonably consistent with what was ordered

If there is a problem with your order, please contact us as soon as reasonably possible and provide:

• Your order number
• A description of the problem
• Photographs where relevant

We will assess the matter and, where appropriate, may offer a replacement, refund or another reasonable solution in accordance with applicable consumer law.

14. Custom and Made-to-Order Products

Some products may be prepared specifically for a customer's requirements.

Once work or preparation has started on a customised or made-to-order product, cancellation or changes may not always be possible.

Custom orders remain subject to any rights that cannot legally be excluded.

15. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical problems

We may temporarily suspend or modify parts of the website for maintenance, security or updates.

16. Errors

We make reasonable efforts to keep product descriptions, prices and other website information accurate.

Occasionally an obvious error may occur.

If we identify an error affecting an order, we will contact you and explain the available options.

We will not use this clause to avoid obligations imposed by applicable consumer law.

17. Intellectual Property

Unless otherwise stated, the content of the Shirli's Bakhuis website — including its branding, logo, graphics, product photography, text and website content — belongs to Shirli's Bakhuis or is used with permission.

You may not copy, reproduce or commercially use this content without permission, except where permitted by law.

18. Prohibited Use

You may not use the website to:

• Commit fraud
• Attempt unauthorised access to the website or its systems
• Interfere with website security
• Introduce malicious software
• Place fraudulent orders
• Abuse payment systems
• Violate applicable law

We may block or restrict access where reasonably necessary to protect the website, customers or business.

19. Limitation of Liability

To the extent permitted by law, Shirli's Bakhuis will not be liable for indirect or consequential losses arising from the use of the website or circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability where doing so would be unlawful or would remove rights granted to consumers by applicable South African law.

20. Privacy

Your personal information is handled according to our Privacy Policy.

Please read the Privacy Policy to understand what information we collect and how it is used.

21. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated terms will be published on this page with a revised "Last updated" date.

The terms applicable to an order are generally those in effect when the order was placed, subject to applicable law.

22. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights available to consumers under that law.

23. Contact

If you have questions about:

• An order
• Delivery
• Returns or refunds
• These Terms of Service
• Any other aspect of Shirli's Bakhuis

please contact us using the contact information provided on the Shirli's Bakhuis website.